Grate Expectations is a well-established, family run business. The company has supplied and installed fires, fireplaces, stoves and flues in London and the surrounding area for more than 35 years.

Based on our knowledge and experience, Grate Expectations has built an excellent reputation that continues to be enhanced by the meticulous approach we take with every project.

Our friendly, professional team efficiently manages each order from sale through to installation.

We take great pride in ensuring that each client is 100% satisfied prior, during and following installation of their Fireplace.

DRU Fires do not sell products directly to customers. Instead they work through a dealer network of specially selected dealers including Grate Expectations who are recognised for their professional expertise.

Grate Expectations has an extensive London showroom where a range of DRU gas fires are displayed. Our extensive expertise means that we can provide you with personal, tailor-made advice based on your individual situation.

Our service includes the creation of a layout sketch for you, so that you can immediately see what the gas fire would look like in your home. Our specialist sales team will also discuss your wishes regarding the fire surround for a gas or wood fire, which can also be arranged and fully fitted by Grate Expectations Fireplaces.

As with, for example, central heating boilers, gas fires, stoves and wall heaters are consumable products that slowly but surely become dirty as air-borne particles are sucked in during combustion.

These small particulates hinder fire or stove ignition over time. Components may also over time become subjected to wear and tear, which is why we strongly recommend you have your fire or stove serviced annually. Your dealer or installer can advise you and cares for the maintenance.

The same also applies to wood-fired stoves - it is important to ensure that the air supply doesn't become blocked by ash which can be done by the owner. However, the owner will not be able to clean the flue duct which is why your chimney will require regular sweeping; the frequency will depend on the amount burnt and the wood type used.

All DRU products meet the strictest quality requirements. Each fire or stove undergoes numerous meticulous tests before leaving the factory. The guarantee duration on model components is two years.

In the unlikely event that you experience a problem with your fire or stove which you have purchased from Grate Expectations, please contact us and provide the model's serial number  (this is a ten digit number listed on the name plate) and we will try to resolve the problem.

We may contact DRU Fires for additional components (under guarantee from DRU) and it may be necessary for one of their engineers to come to your home to resolve the problem. If the model is still under guarantee and has been installed and used as per the guidelines, this service will naturally be free of charge.

DRU delivers components necessary for the functioning of the model up to 10 years after the termination of the last product range. If you have any questions regarding our products or services please contact us. We will do our utmost to answer your query as comprehensively and quickly as possible.

Ultimately this will depend on usage but DRU Fires have designed all of their fires to be as efficient as possible. If you need further, specific information on likely fuel consumption, please follow the link below which will open in a new window:

DRU Fires Gas Consumption Calculator